The woman was very embarrassed and the guide continued to use it as a punch line for the remainder of the tour. One poor woman had her cell phone on vibrate and it was making noise because of what it was buzzing against in her bag so she raced to try and turn it off all the way and our guide stopped the tour, telling the entire room how unpleased and irritated she was about the phone and then proceeded to single out the woman, telling her if she touched the phone other than to turn it completely off she would break it. People want to get their moneys worth and the groups were too big this time so naturally everyone wanted to see the things the people in the front saw in the very beginning and looked at them on their way out of the rooms. There was not one person that lagged behind far enough to not be with the group still. She went out of her way to call out and try to embarrass people for being the last to get to the next room or being a little slower than some others. It is very easy to fall or trip in some areas if youre not careful to watch where you are walking. Everyone was following the rules of the tour and because we were essentially in the dark and were not allowed to use the flashlights from our phones if needed and were not given anything to provide lighting in darker areas (the last time we went on the night tour we were given flashlights to use to see while in the house), some people were walking cautiously, especially on stairs and steps. She was "in character" which was somewhat of an effort I suppose, but she went out of her way to embarrass, belittle, talk down to and single out different people in the group which was completely inappropriate and not cute in any way. I have been on this tour before and it was wonderful the last time (several years ago). Honestly, our tour guide ruined our experience.
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